Terms & Conditions


*** Please note that whilst every effort has been made to show each creation as accurately as possible, there may be slight variances in colour between the actual item and different monitors ***



UK Customers

PayPal preferred (you do not need to have a PayPal account to make payments).

All payments via the website will be processed securely through PayPal.

I also accept Bank Transfer, Cheque, Cash or Postal Order

Overseas Customers

PayPal only please (you do not have to have a PayPal account to make payments).

Lay-away/payment plans

I would like my bears to be affordable for all collectors so I am to help by offering interest free payment plans, of up to four consecutive monthly instalments.

My payment plans are really simple and work as follows:

  1. I will send you PayPal invoice for the full amount with a minimum payment set to 25% of the total value.
  2. A reminder will be sent each month until full payment has been received.
  3. Your bear will be posted to you.

If you are able to pay the full amount owed early, you are more than welcome to do so and you will get your bear sooner.

Please email me to let me know that you would like to pay in instalments.


I am happy to accept commissions. To discuss your special creation, please email me.

A non-refundable deposit of 25% will be required up front, to cover the cost of materials and time designing your creation.

Please allow up to 1 month for your item to be completed as I am only able to work on my creations in the evenings or at weekends. However, I will keep you informed of your creations progress.

Payment in full will be due upon approval of your completed creation, unless a payment plan is agreed at the time of placing your order.


*** Please note that bears will only be posted on clearance of the full or final payment ***

Gift Certificates

Brierley Bears gift certificates can be redeemed at www.brierleybears.co.uk by entering your voucher number in the coupon code box at the checkout. Certificates can also be used in person at any event. Or by providing your voucher number if ordering by email or by private message on social media such as Facebook.

Gift certificates are valid for 12 months only, the expiry date can be found on the front of each certificate.

Each certificate number is unique and can only be used once. They are non-refundable, non-transferable, non-reloadable and cannot be redeemed for cash.

Brierley Bears will not refund, replace and will not be liable for any lost or stolen gift certificates.


All bears will be sent by Royal Mail or courier, whichever is the best value.

All parcels will be fully insured and will require a signature on delivery and I will provide you with the parcels tracking number so you can keep an eye on your parcels progress.

If you wish to buy more than one bear from me, I will try my best to combine the postage.

Postage is estimated and charged per item. If the actual cost of postage is less than that you have paid, I will refund the difference.

Please note that bears sent outside the UK may incur customs charges. Customs, Import fees, local taxes etc., these are the responsibility of the buyer.
Please contact your local Post Office to find out the import rules and charges for your country.


In accordance with The Consumer Contracts Regulations 2013, you are entitled to cancel your order within 14 calendar days of receiving the item.

Any items that are to be returned must be sent by insured post and there has to be a signature required from me.

Refunds will be paid within 14 days of me receiving your item in its original, undamaged condition. Please note: postage costs are non-refundable.

Please note that you are responsible for returning the item to us and for paying for its return, deductions will also be made for any customs charges on the items return.

If the item reaches you in a damaged state please keep all the packaging and contact me straight away so I can make a claim through our postal service.

Please note that these terms and conditions are governed by English law and any disputes or claims are subject to the jurisdiction of the English courts.